Take 5 Oil Change

BEWARE!!!! I had my oil changed on 12/14/23 and drove straight home. The next morning I noticed a small oil spot on our driveway. I drove to work, then when I was walking to my car I noticed a very large oil spot in the parking lot. I called corporate and they had my vehicle towed to the dealership. I filed a claim with them. I didn't hear a word for several days so I called Take 5 to ask the status of the claim. The manager said she was new there because the previous manager was let go. She told me the exact same thing has happened to 4 other customers recently. The dealership said the leak was caused from a cracked oil cooler. They said it was caused from tightening the oil filter on to tight. The manager at Take 5 said the person didn't use the proper tool that prevents this from happening. Now fast forward 3 more days and I called to check on the status of my claim and they denied my claim. They said it was a common problem so they could not determine that it was their fault. Now I have to pay $1,400.00 to fix it. I'm now also on the hook for having my vehicle towed also. This has been a terrible experience that has lasted over a week.

Generally have done decent work, but may be a victim of their own success and can't keep enough staff. I highly recommend you call before going, specifically if going for state inspection. Waited in line for 10 minutes to be told the "guy" called out and they can't do inspection. To their credit, I could have waited 30 minutes based on the size of their line and the fact they sent someone to check with everyone.

I really try to avoid doing a bad review but they did not do a good job with my oil change. This was my first time coming here. After we had the oil change done the car had an oil burning smell. My wife and 1 year old daughter had to inhale that stuff and it was awful. Eventually I opened the hood and there was oil over the engine. It was evident that the dip stick was not locked in properly. The reason why I am giving two stars rather than one is because the two guys that helped me were very apologetic when I bought the car back. They cleaned everything up and replaced the oil. Since then I have had no issues. However I will not be coming back here again.

We went today and This customer who acted like a little boy is going to write a bad review just because the manger told him loudly to turn his wheel so he could go up the ramp and not damage his car and the dude got out his car and claimed he started yelling at him before he started driving. Dude In car was obviously waiting for a moment like this and obviously has never been told to do anything in his life to act that way when the manager told him like he told us to do a simple thing turn the steering wheel….. manger handled it very well and was pretty badass cuz the dude asked for his name then called him John and manger made sure to say it was MATTHEW cuz he don’t gaf cuz the little man child was obviously the one in the wrong.